Customer engagement and business intelligence tools for energy retail and distribution in small and medium companies.
Beedata tools provides essential information through every customer channel as a means of improving energy awareness, deepening relationships and enhancing the productivity of sales and service teams.
There is an urgent need to offer a point of differentiation that allows end users to add value to their energy consumption. New products must be developed in a way that meets customers’ specific needs. In addition, internal costs need to be reduced and better business decisions made based on the insights gained from data analysis.
An open source platform based on big data analytics that offers: (i) useful information to help meet the needs of clients at the right time through tips, insights and energy reports; (ii) analytic support to energy retail companies’ smart call centres; (iii) business intelligence for reducing the costs of customer support services and increasing the ability to sell more effectively through big data analytics and multichannel.
Useful information at the right time (key moments). - Step-by-step implementation adapted to all types of small and medium companies. - Able to work with all granularity and types of data, from monthly to real time data. - An open, cost effective, flexible and easy to integrate solution. - Omnichannel integrated system. -
Cost-effective solution as it can be cost inhibitive for customers to replicate big data analytics and digital user engagement strategies. - High level of data analytics to cover both customer information needs, cross-selling and internal business intelligence needs. - Integrated in all existing ERP, CRM and database systems. - Big data and massive treatment of all type of clients, granularity and different nature of data (scalability). - Integrated tool and support services for the whole process of user engagement (storytelling, multichannel, analytics, communication). - Company, user and client approach. -